FAQ
Where is AdoreSupply.co based?
We are proudly based in Texas, USA. All orders are processed and shipped from our U.S. fulfillment center.
Where do your products come from?
We source high-quality nail products from trusted international manufacturers. Everything is carefully selected for performance and consistency.
How long does order processing take?
Processing takes 2–4 business days under normal conditions. During launches, holidays, or sales, processing can take up to 8 business days.
How long does shipping take?
Shipping usually takes 3–8 business days after your order is processed. You can find full details on our Shipping & Handling.
Do you offer free shipping?
Yes. Orders over $150 USD (before tax and after discounts) qualify for free standard shipping within the U.S.
Do you ship internationally?
Currently, we ship within the U.S. only. For special international inquiries, please contact us at support@adoresupply.co.
Can I change or cancel my order?
If your order hasn't shipped yet, email us immediately at support@adoresupply.co. Once an order has shipped, we are unable to make any changes or cancellations.
What if I received a damaged or incorrect item?
Please contact us at support@adoresupply.co within 10 days of delivery. Include your order number and a photo of the issue so we can help resolve it quickly.
Can I return or exchange items?
Due to hygiene reasons, we do not accept returns or exchanges on opened or used products. Please review our Returns & Refunds Policy for complete details.
Are your products professional quality?
Yes. All products are selected with nail professionals in mind, but they’re also suitable for DIY users who want salon-level results at home.
Do you offer wholesale or bulk discounts?
We are exploring wholesale in the future. If you're a salon or licensed pro, please email support@adoresupply.co for inquiries.
Do you restock sold-out items?
Yes, most core items are restocked regularly. Limited releases may not return. For updates, follow us on Instagram or sign up for restock alerts.